Customer Story: Surgical Care Associates
Surgical Care Associates (SCA) Health is a national surgical and practice management company serving over two million patients each year at 370+ clinical locations and 400 physician practice clinics.
SCA’ Key Challenges
Surgical Care Associates, a leading healthcare organization, faced complexity in managing multiple incentive and merit programs across diverse leadership and operations teams. Challenges included:
Fragmented incentive plans with different structures for administrators, finance leaders, regional presidents, and support services.
Manual processes and templates that were prone to errors and delays, making incentive payout management inconsistent.
Lack of integration between merit and bonus programs, which led to inefficiencies and limited visibility for employees and leaders.
Custom reporting and statements needs, requiring flexible compensation templates to meet both compliance and internal governance standards.
SAP SuccessFactors Solutions Deployed
3Core Systems deployed solutions below to turn challenges into business outcomes
3Core Systems partnered with Surgical Care Associates to streamline compensation and variable pay processes through SAP SuccessFactors AMS services, including:
Custom Incentive Plan Development: Built incentive plans for Administrators, Development Leaders, Finance Operations teams, Group Presidents, Regional Presidents, and Support Services staff and leaders.
Custom Compensation Enablement: Created a central custom compensation template and a dummy template to act as a placeholder for incentive plan attainment and payout data, feeding into the custom compensation statement.
Variable Pay Module Implementation: Delivered functionality to design and manage bonus programs, integrating them with merit planning and compensation processes.
Merit Planning Enhancements: Updated the merit planning form format to align with eligibility criteria and governance rules, and provided ongoing support for revisions.
Compensation Statements: Delivered both single (merit/lump sum only) and combined (merit + bonus) compensation statements for clear employee communication.
Ongoing AMS Support: Provided advisory and operational support for occasional merit planning cycles and updates.
Standardized compensation processes across multiple leadership and operational levels.
Increased efficiency and accuracy in incentive plan management through automation and template-driven processes.
Enhanced employee experience with tailored compensation and combined statements offering transparency into merit and bonus awards.
Flexibility to adapt as governance rules and eligibility criteria evolved, ensuring compliance and agility.
Seamless integration of incentive, merit, and variable pay processes in SuccessFactors.
Standardized Incentive Programs
Eight distinct annual incentive plans covering administrators, finance leaders, development leaders, group and regional presidents, and support services were consolidated and managed centrally in SuccessFactors. This eliminated fragmentation and provided a unified approach to incentive planning across the organization
Custom Compensation Template
A new custom compensation template, along with a dummy placeholder template, was built to manage attainment and payout data. This ensured accurate, automated feeding of data into custom compensation statements, reducing errors and manual work.
Variable Pay Implemnetation
The SuccessFactors Variable Pay module was successfully implemented, supporting diverse bonus programs for facility CEOs, finance leaders, regional leaders, and more. This gave the organization a scalable way to manage variable pay programs and integrate them with broader compensation strategies.
Greater Efficiency and Compliance
Automated merit planning forms and workflows reduced administrative overhead, while governance-aligned revisions ensured compliance. The flexibility to adapt templates as eligibility rules evolved provided the organization with agility and control over its compensation strategy.
Author | Shyam Reganti
Shyam is an SAP Practice Lead at 3Core Systems, focused on helping organizations through every step of Digital Transformation Journey
Don’t let post-go-live issues slow you down. 3Core Systems helps you stabilize, optimize, and fully adopt SuccessFactors solutions. Reach out now to unlock efficiency and independence for your administrators.
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