Customer Story: SuperMicro
Supermicro is a global technology leader committed to delivering first-to-market innovation for Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT Infrastructure.
Key Challenges
After implementing SAP SuccessFactors modules (RCM, RMK, ONB 1.0, and Employee Central), Supermicro achieved a stable environment but continued to face functional gaps and system inefficiencies. The HR team struggled with:
Integration issues between SuccessFactors and external systems like ADP Benefits, eTrade, Kronos, and IT applications.
Data quality and compliance concerns, particularly around address validation and sensitive employee data exposure.
Reporting limitations, as critical custom fields and objects were not fully reportable.
Recruiting process inefficiencies, with incomplete configuration of employee referral functionality.
Access management and security gaps in single sign-on (SSO) and role-based permissions.
Supermicro needed an experienced partner to provide corrective enhancements, stabilize the system, and deliver ongoing AMS support across their HR technology landscape.
SAP SuccessFactors Solutions Deployed
3Core Systems deployed solutions below to turn challenges into business outcomes
3Core delivered a comprehensive AMS engagement covering discovery, enhancements, and ongoing support:
Integration Support: Troubleshooting ADP Benefits, eTrade, Kronos, and IT integrations, identifying root causes and stabilizing data flows.
Employee Central Enhancements: Implemented SAP Data Quality Management (DQM) microservice for address validation and configured profile views to secure personal contact data.
Reporting Optimization: Enabled custom fields for reporting, ensured EC Advanced Reporting supported custom objects, and provided troubleshooting for reporting gaps.
Recruiting Enhancements: Configured and documented employee referral functionality, including administrator training.
SSO Configuration: Coordinated setup and validation of secure single sign-on for consistent user access.
Provisioning: SFTP setup, PGP encryption, XML/data model updates, and feature enablement.
Functional Enhancements: Business rule updates, UI adjustments, RBP management, and configuration changes.
Testing: Regression testing and validation of integrations across SuccessFactors and third-party applications.
Integration Monitoring: Continuous troubleshooting to maintain system reliability.
Stability and confidence in its HR system, with integrations and reporting functioning as intended.
Improved compliance through DQM-powered address validation and controlled access to sensitive data.
Streamlined recruiting operations with a working referral process and trained HR staff.
Enhanced security with properly configured single sign-on and role-based permissions.
Future readiness, with scalable ongoing support that adapts to evolving business and system needs.
Stabilized Integrations
Seamless data flow established across ADP, Kronos, and other key systems. Reducing manual errors and increasing accuracy
Improved Data Quality
Address validation introduced, reducing errors and compliance risks.
Improved Reporting Capabilities
HR and leadership teams able to access accurate reports with custom fields.
Process Optimization
Employee referral functionality implemented, driving higher engagement and efficiency. HR and IT teams gained assurance through structured AMS support and proactive issue resolution.
Author | Shyam Reganti
Shyam is an SAP Practice Lead at 3Core Systems, focused on helping organizations through every step of Digital Transformation Journey
Don’t let post-go-live issues slow you down. 3Core Systems helps you stabilize, optimize, and fully adopt SuccessFactors solutions. Reach out now to unlock efficiency and independence for your administrators.
Contact Us
3Core Systems is an SAP Silver Partner Providing System Integration, Consulting and Support Services. For Immediate help, please call (630) 748-8800
