Case Study: WR Grace
W. R. Grace is a global leader in specialty chemicals, producing high-performance chemicals and science-based solutions that enable industries to enhance modern life. Operating in a highly regulated environment, Grace relies on timely employee training to meet compliance standards.
WR Grace’ Key Challenges
- Grace implemented SAP SuccessFactors Learning Management Solution across 16 U.S. sites.
- Post go-live, multiple functional and configuration issues prevented administrators from using the system as designed.
- As a result, compliance-related courses could not be assigned or tracked on time, putting the organization at risk of regulatory penalties and audit failures.
- Grace needed a partner who could onboard immediately, stabilize the system, and train administrators across all sites.
SAP SuccessFactors Solutions Deployed
3Core Systems deployed solutions below to turn challenges into business outcomes
3Core Systems was engaged and completed onboarding in less than one week—from first contact to partner empanelment and SOW execution via SAP Ariba.
Established a centralized issue tracker with site-specific permissions to manage all 16 locations.
Resolved multiple LMS issues efficiently with optimized resources and minimal disruption.
Delivered hands-on enablement to site administrators, ensuring they could independently manage compliance courses and curricula.
Documented all issues and resolutions to build a knowledge base for future reference and audits.
With 3Core’s AMS support, Grace achieved:
Regulatory Compliance Assurance: Training and curricula assignments restored, ensuring compliance deadlines were met and fines avoided.
Administrator Empowerment: All 16 site administrators enabled to manage their respective sites independently.
Operational Continuity: Issues resolved quickly, allowing the Learning Management system to function as designed.
Sustainable Processes: Documentation created to ensure smoother operations and audit readiness.
Onboarded and operational within one week.
Compliance training restored across all U.S. sites, mitigating risk of fines.
16 administrators enabled to manage sites independently.
Improved system adoption, efficiency, and audit readiness.
Before and After Implementing Resolution
| Process Area | Before | After |
|---|---|---|
| Learning Management System | Go-live with multiple issues; non-functional for compliance needs | Issues resolved, system stabilized, and fully functional |
| Compliance Training | Courses/curricula not assigned; risk of regulatory fines | Compliance training assigned and tracked across 16 sites |
| Administrator Readiness | Administrators lacked training and system understanding | All administrators enabled to manage sites independently |
| Issue Management | No centralized tracking; fragmented communication | Centralized tracker with site-level permissions established |
| Knowledge Retention | No documentation of issues/resolutions | Comprehensive knowledge base created for future reference and audits |
Rapid Onboarding
From the first point of contact to full partner empanelment and SOW execution via SAP Ariba, Grace was onboarded in less than seven days. This swift turnaround ensured immediate support and eliminated prolonged downtime.
Compliance Secured
Critical compliance courses and curricula were assigned and tracked across all 16 sites, reducing the risk of audit failures and avoiding potential regulatory fines. The system was stabilized to meet ongoing compliance needs
LMS Admin Empowerement
Administrators received hands-on training and issue resolution support, enabling them to confidently manage their respective sites, assign courses, and address day-to-day operational needs
Sustainable Adoption
With issues resolved, documentation created, and processes streamlined, Grace achieved higher system adoption, improved operational efficiency, and established a foundation for long-term audit readiness.
Author | Shyam Reganti
Shyam is an SAP Practice Lead at 3Core Systems, focused on helping organizations through every step of Digital Transformation Journey
Don’t let post-go-live issues slow you down. 3Core Systems helps you stabilize, optimize, and fully adopt SuccessFactors solutions. Reach out now to unlock efficiency and independence for your administrators.
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3Core Systems is an SAP Silver Partner Providing System Integration, Consulting and Support Services. For Immediate help, please call (630) 748-8800
