Customer Story: WR Grace SAP SuccessFactors LMS AMS

W. R. Grace is a global leader in specialty chemicals, producing high-performance chemicals and science-based solutions that enable industries to enhance modern life. Operating in a highly regulated environment, Grace relies on timely employee training to meet compliance standards. Learn how 3Core Systems SAP SuccessFactors LMS AMS ensured compliance and continuity.

SAP SuccessFactors LMS AMS Needs

Background

W.R Grace implemented SAP SuccessFactors Learning Management Solution across 16 U.S. sites. Post go-live, insufficient training and configuration issues prevented administrators from using the system as designed.

Compliance Issues

As a result, compliance-related courses could not be assigned or tracked on time, putting the organization at risk of regulatory penalties and audit failures.

AMS Needs

Grace needed a partner who could onboard immediately, stabilize the system, and train administrators across all sites.

SAP SuccessFactors LMS AMS Delivered

Centralized issue tracker

Established a centralized issue tracker to log, monitor, and prioritize LMS issues across all 16 sites. Enabled site-specific permissions to ensure secure access, transparency, and accountability for each location’s administrators

Trageted Troubleshooting

Resolved multiple LMS issues with targeted troubleshooting and efficient use of resources to accelerate stabilization. Ensured minimal disruption to daily operations, allowing learning activities to resume quickly across all sites.

Hands-on Enablement

Delivered hands-on training and real-time guidance to site administrators across all locations. Ensured they could independently manage compliance courses, curricula, assignments, and day-to-day LMS operations with confidence.

Built Knowledge Base

Documented all issues, root causes, and resolutions in a structured format to create a durable knowledge base for Grace’s LMS team. This repository now supports faster troubleshooting, smoother onboarding of new administrators, and improved audit readiness across all sites.

SAP SuccessFactors LMS AMS Key Outcomes

Rapid Onboarding – Operational in Just One Week

From the first point of contact to full partner empanelment and SOW execution via SAP Ariba, Grace was onboarded in less than seven days. This swift turnaround ensured immediate support and eliminated prolonged downtime.

Compliance Secured – Training Restored

Critical compliance courses and curricula were assigned and tracked across all 16 sites, reducing the risk of audit failures and avoiding potential regulatory fines. The system was stabilized to meet ongoing compliance needs.

Administrator Empowerment

Each site administrator received hands-on training and issue resolution support, enabling them to confidently manage their respective sites, assign courses, and address day-to-day operational needs without reliance on external support.

Sustainable Adoption

With issues resolved, documentation created, and processes streamlined, Grace achieved higher system adoption, improved operational efficiency, and established a foundation for long-term audit readiness.