Application Management Services
With more than 15 years of close engagement with our customers, 3Core Systems has developed and is continuously improving tools, processes, and methodologies to enable our customers and to deliver support at the highest level. Key services include
- Selection options on the right to learn more
Key
Benefits
Continuous Incident Support
Get relief from critical challenges through continuous incident support and enhanced SLAs
Reduced Effort
Collaborate with support expert and get advice on how to use available SAP resources to reduce effort
Minimize Risk
Learn and embrace new functionality quickly to help minimize risk
Optimize and leverage Investments
Optimize quarterly release and implement testing strategies. Leverage the value of exisiting SAP Investments
Post Go-Live
Support
Provisioning
Includes Configuration Settings, SFTP, PGP Encryption, SSO, Provisioning Jobs, Data Models, XML, Feature Enablement etc.
Functional Enhancements
Includes UI Adjustments, Report Adjustments, Business Rules, configuration Changes, User Management, RBP, Other Services
Testing
Includes testing standard and customer integrations. Functional and Regression tests for all SAP SuccessFcators solutions.
Integration Monitoring
Monitoring integrations between SAP SuccessFactors and SAP/3rp Party applications. Alert handling and Troubleshooting of occurred failures.
System
Optimization &
Health Check
Key Processes Indicators
Performance review of the key process indicators after Go-Live
Review & Verification
Functional Configuration, and Technical design review and verification to ensure stability, performance and throughput
Best Practices Collation
Review of current design and collate with SAP best practices and make recommendations as required
Half-Yearly
Release Planning
Release Frequency and Summary
Assist customer to understand Release Frequency and notify about each release summary document
Release Features
Work with customer team to filter optional features and prepare worksheet for planning puposes
Demo
Help make decision about whether customers wish to adopt any feature by demoing key stakeholders the major, high-level features
UAT
Provide Test Cases to help customer perform regression testing and UAT
Custom
Extensions
Extension Preperation
Validate the requirement for any solution extensions. Possible solution extensions could be build by means of the SAP Cloud Platform
Define Key User Extensions
Create the specifications for the field extensions and capture related logic along with required logic
Solution Extension Development
Realize the development of the solution extensions as per the specifications that have been defined.
Deploy Solution extension
Deploy and validate any solution extensions into the customer landscape
Solution
Adoption
Learning Startegy
Develop and implement a learning strategy that serves as the core foundation for your continuous learning approach and subsequent activities
Training
End User, Super User, Manager, Admin, Super Admin and Key Stake Holder Training
FAQs & Guides
Answer Frequently Asked Questions (FAQs) and facilitate access to user and administrator guides
SAP Community Portal
Support navigating SAP SuccessFactors Community portal and facilitate access to peer review portal
Contact Us
3Core Systems is an SAP Silver Partner Providing System Integration, Consulting and Support Services. For Immediate help, please call (630) 748-8800
