SAP SuccessFactors iContent FAQ

  • What is iContent?
    • iContent is a free service which provides 25 GB of space on an SFTP to host content files for SAP SuccessFactors Learning. The 25 GB is a self-managed space, which means that customers will be responsible for maintenance of this SFTP space and the data inside it.
  • How to setup iContent?
    • If the iContent account is not provisioned already, please raise a support incident and request us to provision it for you which can take up to 10 business days. Either the Partner can raise the request during implementation or a customer can raise this request at any point.
  • Is iContent provided by default?
    • There are customers who do not want this free service and would want to host the contents in their own SFTP servers (Cross Domain Solution). iContent service is a choice for customers which they could take if they want and can even ignore if they do not want it. 
  • What priority should the iContent provision request be raised as?
    • Medium priority unless proper business impact can be provided.
  • How to get more SFTP space?
    • Please contact your CSM, Account Executive, or SAP Sales team.
  • What Learning environments will have iContent? 
    • iContent is provisioned only on Production and Stage environments. If you have additional space that was paid for, then a setting would be enabled for a Sandbox instance to allow iContent.
  • Is 25 GB space for each environment?
    • iContent SFTP space is shared between all environments that are configured with the same SFTP account. Only one iContent SFTP account is provided and do not differ between environments.

Source: SAP Knowledge Base Article. Tags: #SAPSuccessfactors #LMS #iContent #FAQs #cloud #hr

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Shyam Reganti

Shyam Reganti

Shyam is a Solution Engineer at 3Core Systems Inc, focused on helping clients with HR and Digital Transformation